Shipping Policy

Everything you need to know about how your Alam Ara order is processed, shipped, and delivered across Pakistan.

Processing Time
1–2 business days
Estimated Delivery
3–7 business days
Free Shipping
On orders over Rs. 3,500

Processing Time

All prepaid domestic orders are processed promptly within 1–2 business days. Cash on Delivery (COD) orders require an additional business day for personal verification, ensuring the smoothest transaction.

Estimated Delivery Time

Once processed, orders are typically delivered within 3 to 7 business days nationwide. Please note that deliveries to remote locations or areas with low coverage may require slightly longer, ranging from 7 to 10 business days.

Shipping Rates

Free Flat Rate Shipping On all orders over Rs. 3,500 nationwide

For orders below this threshold, shipping rates are calculated dynamically at checkout. The final rate is determined by several factors, including:

  • Delivery Location: Rates may vary slightly based on the city and remoteness within Pakistan.
  • Order Weight/Size: Heavier or bulkier orders may incur additional shipping charges.
  • Promotional Offers: Rates may be temporarily adjusted during special promotions. You will always see the final, confirmed shipping cost before you finalize your payment.

Tracking: Tracking information will be shared via email or SMS once your order has been dispatched.

Delivery Time Frame

Deliveries are typically made between 10:00 AM – 6:00 PM, Monday through Saturday (excluding national public holidays).

All deliveries require a signature upon receipt. If you cannot be present to sign for your order personally, we recommend arranging for a trusted individual — a family member, colleague, or neighbor — to receive the delivery on your behalf. Alam Ara cannot be held responsible for any goods signed for by someone other than you.

Damage & Delivery Issues

Damaged in transit? If your order arrives damaged due to shipping, please contact Customer Care within 48 hours of delivery with photos of the item and its packaging, so we can arrange a replacement or refund.

Damage after delivery: Alam Ara is not responsible for damage that occurs once an order has been successfully delivered and received.

Other concerns? For any other complaints regarding your order, please contact Customer Care within 10 business days of delivery for resolution.

Questions about your shipment? Reach us anytime at shop@alamara.pk or 0329-0693993.